Aim: The delegate will learn how to behave during change and how to implement a successful change strategy. 

By the end of this module the delegate can: 
  • Explain the change process and the need for continuous improvement 
  • Identify the roles that need to be undertaken for successful change 
  • Display knowledge of the human reaction to change and adopting strategies to overcome resistance 
  • State why effective communication during the change process by all stakeholders is essential